Q: Are you a manufacturer or distributor?

A: We have been a manufacturer in this field for more than 10 years withover 2000 square meters production workshop.

Q: Is that OK to print my LOGO?

A: Yes. We have our own brand "TiqpiT" ,while we could also accept OEM ,ODM or customized LOGO print and package.

Q: How to deal with the faulty?

A: The defective rate of our product will be less than 0.2%. For defectiveproducts, we will repair them and resend them to you or we can discussthe solution including re-call accordingly.

Q: What is your sample policy?

A: All the sample is available in stock, we could offer you free sampleswhile the freight should be covered by you.

Q: How does your factory do regarding quality control?

A: We have professional QC department, we inspect all steps from raw ma-terials to the finished products according to our standard test. We alwaysattach great importance to the whole production process.

Q: Can I connect multiple appliances to the protector?

A: Yes. You can connect a multiway strip to the protector and then plug asmany appliances as you require BUT ensure that you don't exceed itsrated current in total.

Q: When will you ship my order?

A: Normally 4 to 5 weeks after receiving your pre-payment,but it can be negotiable according to our production schedule.

What is Undervoltage? How do I protect my equipment?

Undervoltage is defined as a condition where the applied voltage drops to 90% of rated voltage, or less, for at least 1 minute.

This condition if allowed to persist, can expose electrical devices to problems such as overheating, malfunction, premature failure and shut down, especially for motors (i.e. refrigerators, dryers and air conditioners). Common symptoms of undervoltage include: motors run hotter than normal and fail prematurely, dim incandescent lighting and batteries failing to recharge properly.

Operating in Undervoltage conditions for long periods of time can drastically reduce the life of the equipment and eventually lead to premature failure.

Protection of equipment can easily be achieved by installing an Undervoltage relay. This will continually monitor the supply voltage to the equipment and in the event of an Undervoltage condition, will then switch of the supply to protect.

In situations where the voltage dips for a very short period of time, an adjustable timer included with the Undervoltage relay will prevent the internal relay from de-energising thus avoiding nuisance tripping.